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FAQ - Content



How do I search for files in the catalogue ?
How do I listen to a demo ?
How do I use the shopping cart ?
How do I purchase files ?

What are credits ?
How do I buy credits ?
How do I check my credits balance ?

I can't open the file I received
I can't open or save the attachement in Outlook Express
I can't hear the demo's
The quality of the demo's is very different


How do I search for files in the catalogue ?
Important : go to our homepage and choose the right catalogue.
If you wish to buy MIDI files, you have to choose the MIDI catalogue, audio in the audio catalogue etc... You can always see which catalogue you are browsing : it's indicated in big red letters in the right upper corner !
      Product is indicated in right upper corner
  1. Click on top on the 'catalogue' button (button with clef) to access the catalogue page.


    • Access catalogue
  2. There are different ways to find a song:

    • Click on the starting letter of artist or title, or...

    • Fill in the name of artist or title, and click on 'Artist' or 'Title', or...


    • Search in catalogue
    • Browse the catalogue by clicking the index numbers on the bottom


    • Browse catalogue

  3. The list can also be sorted by clicking on the appropriate column header:
    - for example : you wish to sort the list by artist; click on top on the column header'Artist'


    • Sort Catalogue


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How do I listen to a demo ?
  1. Search for the song in the catalogue
  2. Click on the speaker icon in the corresponding row


  3. Start Demo

  4. A new window with a mediaplayer will open in the top left corner and it starts to play automatically.*


  5. Demo player

* If you don't hear any sound, go toI can't hear the demo's

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How do I use the shopping cart ?

The shopping cart is the list of item you wish to purchase. Therefore it is necessary that you place the items you want to buy in the shopping cart. On the check out page, you are buying the content of the shopping cart. You can change the content of your shopping cart until the confirmation of your order.
  1. Adding items to the shopping cart:

    • Search for the title you want on the catalogue page
    • Click on the shopping cart icon in the corresponding row(outer right column)


    • Add to shopping cart

    • The content of your shopping cart is shown, including the new item
    • Click on 'Continue Shopping' to return to the catalogue page


    • Continue Shopping

  2. Viewing the content of your shopping cart:

    • Click in the navigation bar AT THE BOTTOM on "Shopping Cart"


    • View shopping cart

    • Click on 'Continue Shopping' to return to the catalogue page


  3. Remove items from your shopping cart:

    • Click in the navigation bar AT THE BOTTOM on "Shopping Cart"
    • Check the check box in the 'Remove' columns for the corresponding items you wish to remove
    • Click the button 'Update'


    • Update shopping cart

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How do I purchase files ?
  1. Place the items in the shopping cart
    See shopping cart

  2. Click on the button 'Check Out' in the shopping cart


  3. Buy the content of the shopping cart

  4. The next page will ask to sign in :

    Sign In
    Is this your first purchase ?
    • Click on 'Register'
    • Fill in your personal details (you'll only have to do this once)
    • Submit the page

    You have already purchased or just registered :
    • Fill in your e-mail address and password

    • Click on 'Sign In'


  5. Next page will ask you to:

    • check the content of the shopping cart (is shown on this page)
    • select method of payment(VISA, Credits, PayPal, etc...)
    • select shipping(Direct download, Audio CD, Mini Disc, etc...)
    • Make your choice and click on 'Confirm'


    • Select payment method
  6. If you have chosen payment with:

    1. credit card : you'll be automatically redirected to our secure server.
    2. Net/Homebanking : you'll be redirected to the website of your bank.
    3. Credits : this purchase will be deducted from your credits balance
    4. Bank transfer : you'll receive the necessary information to make the transfer

  7. In all cases, except Bank Transfer, you will be redirected to a download page after authorization of the payment. The download starts when clicking on the appropriate link or button.

REMAR: In the case of Bank transfer you'll have to wait until your bank has transferred the money. This can take 2 to 3 days in Belgium or Holland, 5 to 6 days for outside Belgium. After reception of the payment we will send an e-mail with the files in attachment for MIDI and styles, or with a link to the files in case of Audio or Karaoke.

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Credits


What are credits ?
The credits system is a way of pre-payment. You pay an amount of your choice in advance , and you can spend it at your own pace on MidiDesign products. It offers the advantages of a subscription, without any of the disadvantages.

Advantages :

  • You can buy your product with instant download without using your credit card.
  • The validity of your credits is not restricted in time. You decide when to spend your credits, even if it's two years later.
  • You dedice how high (or how low) the amount is you want to add to your credit account.
  • You can stop with credits without any notification.
  • No additional administrative costs, on the contrary, we offer 10% extra discount for any purchase with credits. For any amount we receive as credits, we increase the value with 10%.
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How do I buy credits ?
If you're not a customer yet, you need to register.

The password of your account also serves as your credits login.

You can order credits by wiring an amount of your choice to one of the following bank accounts :
Belgie : 393-0060845-18 (IBAN BE50393006084518 - BIC : BBRUBEBB) - ING, Grote Markt 31, 9100 Sint-Niklaas, Belgium
Nederland : 59.59.62.904 (IBAN NL34ABNA055962904 - BIC : ABNANL2A) - ABN-AMRO, Stationsweg 14 ,4561GB Hulst , The Netherlands
with reference of "CREDITS" and your customer ID or e-mail address.

You'll get a notification by e-mail when you can start spending your credits.
Choose the payment method "Credits" when placing an order. After confirmation of your order, you will be directed to a page where you have to fill in your password. When you're logged in, you'll be able to download your order. If you have insufficient credits, you will be notified. Content


How do I check the balance of my credits?
You can check the balance of your credits at any time:
  • Click in the navigation bar AT THE BOTTOM on "Credits".

    Checking credits balance
  • Fill in your e-mail address and password on the next page.
  • Submit the form
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Problem Solver


I can't open the file I received
All our files are deliverd in .zip files. Zip is a format that compresses other files (makes them smaller) and combines them in one file. This reduces the download time and the number of files to download. The one zip file contains the MIDI or Audio file, the lyrics file, the license, etc...

Combining different files into one zip files is called 'packing' or 'zipping'. To use the files that are zipped, they have to be restored to their original form. This is called 'unpacking' or 'unzipping'.

You always have to unpack the files before you can use them ! This can be done with zip/unzip software. If you don't have an unzip program installed, you can download JustZipIt for free. It's very easy to use but we advise to read the help file of the program anyway.

Remark:
Windows XP and ME users don't have to install unzip software, it's a build-in feature of the OS.

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I can't open or save the attachement in Outlook Express
Depending on your security settings, Outlook Express can block all attachemnts. It disables opening and saving attachments, but still shows if a file is attached. For some unknown reason OE also does this with the 'safe' format .zip. To solve this problem, you have to do the following :
  1. Choose 'Tools' in the Outlook Express menu --> 'Options'
  2. Click the Security tab
  3. Click to clear the 'Do not allow attachments to be saved or opened that could potentially be a virus' check box under Virus Protection
  4. Click OK
* If you have installed anti-virus software,this is perfectly safe. If you haven't, enable the security setting again once you've saved the file.

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I can't hear the demo's
Our demoplayer uses the settings of your standard mediaplayer to play the demo's. Always check first if your standard mediaplayer can play Audio and MIDI.

If your standard player doesn't produce sound, check the following:
  • Are the speakers on ?
  • Is the volume high enough ?
    1. Check the setting of your soundcard
    2. Make sure Audio and MIDI volumes are sufficiently high
    3. Make sure nothing is muted
  • Is the audio connector well connected(Green connector with most modern PC cards)

If you can hear sound with your standard mediaplayer, but our demoplayer isn't working:
You might have a slow Internet connection, or the website receives a lot of traffic, which makes the audio demo's load slowly
Solution:

  • Press the stop button on the player
  • Wait long enough for the demo to load
  • When the progress bar is full, press play

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The quality of the demo's is very different
In the MIDI section we are nevertheless using audio demo's for our newest productions and MIDI demo's for the older titles.

  • The quality of the audio demo's is always good because they are made with a professional MIDI module.
  • The quality of the MIDI demo's is dependant on the internal MIDI processor of your soundcard.
Remark: This internal MIDI processor is mostly of lesser quality than a professional MIDI module (normal). This can create a significant difference between audio and MIDi demo's.

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